Join the leadership team at Datacom and Matchboard's Sharon Melamed for a CX Leaders roundtable discussion over a delicious lunch.
The topic: Challenging the status quo in CX / EX.
How we can unlock capacity and create greater Experiences for our customers, and our people.
This event is designed for heads of customer experience, customer service, contact centre and executive office functions.
The team at ipSCAPE and Matchboard invite contact centre and CX consultants to a networking dinner to celebrate end of year 2022! Feast on a banquet menu at one of Sydney's trendiest new CBD restaurants!
This event is designed for individual consultants, boutique consultancies, and consultants at large firms who advise clients on customer experience, or contact centre technology.
If you'd like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
Faced with a skills shortage at home, Australian companies are increasingly turning to the island paradise of Fiji for outsourcing customer service and back office. At this event, we’ll highlight Fiji’s low cost/high quality value proposition, with a case study by Coco Republic. We’ll cover:
We’ll have ample time for Q&A. Attendees receive:
🍴 Lunch delivered to your door - alternatively a $50 Deliveroo voucher OR $50 charity donation
🍾 A prize for the most interesting audience question
This event is designed for heads of customer service, contact centre and back office operations, as well as eCommerce leaders.
If you'd like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
CX leaders in financial services (including super funds, banks, fintechs, insurers and leasing companies) and the utilities sector are invited to an exclusive dinner hosted by senior executives from SigmaConnected.
This event is designed for executives at medium to large organisations. Places are strictly limited.
We’ve put together this networking and discussion evening in response to the challenges being faced in finance and accounting functions across Australia – including skills shortage, employee attrition, and the disruptions caused by COVID-19, both internally and in offshore operations.
The dinner will be hosted by senior executives from Solugrowth, a management buy-out from Deloitte South Africa servicing the F&A needs of international companies such as Mastercard, Heineken and Nissan.
This event is designed for leaders in Finance and Accounting at medium to large organisations in the financial services, manufacturing and wholesale sectors. Places are strictly limited. Register interest to attend or email sharon@matchboard.com.au.
With a critical shortage of workers in Australia, Fiji’s outsourcing industry has jumped to the rescue, providing businesses with flexible, high-quality contact centre and back office services at a fraction of the cost.
At this event, hear case studies from the health, pharmaceutical and education sectors, covering:
This will be followed by a panel discussion with three leading Fiji outsourcing companies. There will be ample time for audience Q&A.
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
📔 A choice of complimentary white papers
This event is designed for Operations, Contact Centre and HR Leaders at medium to large organisations, as well as business owners and entrepreneurs in Australia.
Register interest to attend or email sharon@matchboard.com.au.
Virtual Product Advisors (VPAs) are the new hybrid of the e-commerce and physical shopping worlds, humanising and personalising the online shopping experience. Join your peers for this exclusive event, where we’ll cover:
We’ll have a case study by Microsoft, a presentation and demo, followed by audience Q&A. Attendees receive:
🍴 Lunch delivered to your door - alternatively a $50 Deliveroo voucher OR $50 charity donation
🍾 A prize for best audience question.
This event is designed for leaders in CX, Marketing, Sales, Partnerships and Operations at medium to large organisations.
The vendor landscape and solutions for CX and contact centre technology have changed considerably over the pandemic. Successful BPOs are leading with the latest innovations to create value for existing clients and to win new business. At this event, Cloud CX technology provider ipSCAPE will cover:
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
🍾Champagne prize for the best audience question
This event is designed for contact centre outsourcing companies in, or entering, the Australian market.
Register interest to attend or email sharon@matchboard.com.au.
If you'd like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
The UK’s ecommerce sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer operations. With a critical shortage of workers in the UK, Fiji’s outsourcing industry has jumped to the rescue, providing retailers and logistics providers with flexible, high-quality voice and digital services, at a fraction of the cost. With single-digit annual attrition and a workforce renowned for authentic customer service, Fiji represents a fresh face on the map for contact centre and back office services.
At this event, hear a case study from Interparcel covering:
This will be followed by a fireside chat with industry consultant, Dave Halford, and one of Fiji’s leading BPOs. There will be ample time for audience Q&A.
Attendees receive:
🍴 Lunch (a £25 Deliveroo voucher) OR charity donation
📔 A complimentary white paper
This event is designed for UK-based leaders of contact centre, customer service, CX and back office functions in online retail, marketplace, logistics and adjacent sectors; as well as consultants covering outsourcing, location strategy, contact centre, CX.
If you'd like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
In an age where power has shifted from employer to employee, operational leaders must think how to build a resilient and effective WFA (work-from-anywhere) strategy. At this event, we’ll cover:
We’ll have an analyst presentation and panel discussion, followed by audience Q&A. We invite you to submit any WFA question or challenge pre-event for our panellists to address. Attendees receive:
🍴 Lunch delivered to your door - alternatively a $50 Deliveroo voucher OR $50 charity donation
🍾 A prize for the most interesting audience question.
This event is designed for CX and Contact Centre Leaders at medium to large organisations in Australia.
Register interest to attend or email sharon@matchboard.com.au.
The pandemic created a new wave of demand for contact centre and back office outsourcing services, as companies rushed to mitigate the impact of lockdowns in the Philippines and India, as well as the workforce shortage onshore. Against this backdrop, Fiji has catapulted in popularity as an outsourcing destination, providing Australian businesses with flexible, high-quality services at a fraction of local costs.
Consultants play a crucial role in advising clients on location and vendor options. At this event, we’ll arm you with all the facts and figures you need to know with a presentation from Outsource Fiji.
This will be followed by a panel discussion with three leading Fiji outsourcing companies, and ample time for audience Q&A.
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
📔 A choice of complimentary white papers
This event is designed for consultants who specialise in BPO, location strategy and contact centres, including individual consultants, and consultants working at boutiques and big-brand firms.
Register interest to attend or email sharon@matchboard.com.au.
Safeguarding your reputation and building consumer trust has never been so critical. Payment security is one area where you can’t afford NOT to get it right.
At this event, we’ll explore the rapidly changing landscape of payment security in the contact centre and what strategies you should be adopting to be compliant and mitigate risk.
Join your peers to hear a case study and a presentation from industry leader PCI Pal covering:
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
📔 Complimentary “This is Australia” research findings
♥ The chance to win a bottle of champagne for the best audience question.
This event is designed for professionals within the CX, Contact Centre, IT, Finance and Risk & Compliance areas.
Register interest to attend or email sharon@matchboard.com.au.
The vendor landscape and solutions for CX and contact technology have changed considerably over the pandemic. Industry consultants play a key role in advising clients on these changes. At this event, Microsoft and Cloud CX technology provider ipSCAPE will update the consultant community on their partnership and technology offerings. We’ll cover:
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
🍾Champagne prize for the most interesting audience question
This event is designed for individual consultants, boutique consultancies and consultants at large firms who advise clients on customer experience, or contact centre technology.
If you'd like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
Australia’s ecommerce and online marketplace sector has skyrocketed during the pandemic, and with it, a growing need for capacity in customer support and the back office. With a critical shortage of workers in Australia, Fiji’s outsourcing industry has jumped to the rescue, providing retailers with flexible, high-quality services at a fraction of the cost.
At this event, hear case studies from The Oodie and MILKRUN, covering:
This will be followed by a panel discussion with three leading Fiji outsourcing companies. There will be ample time for audience Q&A.
Attendees receive:
🍴 Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)
📔 A complimentary white paper
This event is for Leaders at Online Retailers and Marketplaces.
If you'd like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs).
There is a lot at stake in a conversational AI implementation – get it right, and you’ll have happy customers, happy employees, and a very happy CFO. Join your CX and Digital peers at an online lunch, where industry experts will share their knowledge to arm you with valuable information for a successful deployment.
We’ll have a panel discussion, followed by audience Q&A, and invite you to submit any conversational AI question or challenge pre-event for our panellists to address. We’ll cover:
Attendees receive:
🍴 Lunch delivered to your door - alternatively a $50 Deliveroo voucher OR $50 charity donation
🍾 A prize for the most interesting audience question.
This event is designed for Contact Centre, CX, Digital and IT leaders at medium to large Australian enterprise.