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Date: September 26, 2018
Time: 12:00 pm - 1:00 pm
Location: Sydney

Join us for a boardroom lunch to learn how analytics can be deployed as a service to achieve breakthrough insights about what customers want and feel. With the only requirement being a call recording capability, there is no need for internal specialists or purchase of any software licences.

Manually reviewing a tiny sample of individual call recordings will never deliver the insights of a “big data” approach – now accessible to contact centres of all sizes.

Keynote Case Study

Hear a success story from Origin Energy, which brought a new product to market the smart way – by testing and learning from customer conversations with the call centre. Through analytics, Origin could finetune the language they used in their sales offers, the product benefits and service experience, all resulting in an industry-first, customer-first energy plan.

This event is designed for leaders in contact centres, CX, marketing, insights & analytics.