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Date: November 8, 2018

Time: 12:00 - 13:15

Location: Sydney

As a leading courier company operating in 4 markets, Fastway knows the importance of cost-effective, reliable and speedy delivery. So it’s no surprise that these same three qualities are critical in its customer service operations.

Join us over lunch to hear how Fastway delivered on its brand promise by outsourcing to the Philippines where, after just 12 months, the company is reaping the benefits of: 

  • Increased first contact resolution
  • Higher customer satisfaction
  • Reduced handle time
  • Significantly lower costs, and
  • Stronger employee engagement in the contact centre.

Hear also from industry leaders how you can use the contact centre as a foundation to add new skills and capabilities to your offshore team including analytics and automation.  To wrap up, there will be plenty of time for Q&A and networking with your peers.

This event is for leaders of sales, service, support, contact centre and customer experience functions. Relevant industries include telecommunications, utilities, insurance, travel, entertainment, transport and logistics, media and online.

RSVP now to secure your attendance.