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Date: November 13, 2018

Time: 12:00 - 13:15

Location: Melbourne

The ability to acquire customers cost-effectively is central to the sustainability of virtually every business. The contact centre has long held a vital role in customer and member acquisition strategy, however it’s a modern art and science few perfect.

Join us over lunch to hear today’s best practices in

  • Dialling strategy
  • Data profiling and propensity to purchase
  • Delivery in onshore and offshore locations – what works well where; spotlight on South Africa.

Simply Energy will then deliver a keynote on the secret ingredients to the success of their industry-leading acquisition program.

We’ll wrap up with Q&A and a short site tour.

This event is for executives focused on customer or member growth. Relevant industries include telecommunications, health insurance, travel, entertainment, banking, superannuation, media and not-for-profit.