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Based on a survey of 2,000 shoppers, this report identifies the top frustrations of consumers browsing or buying online and in-store.

A simple fix is proposed for each pain point, as well as an aspirational “dream scenario” for the customer.

If you sell products or services online, this quick read provides a fresh, practical perspective on CX, backed up by statistics from a large sample size survey.  

*This content has been authored by a third party who will receive your contact details.

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