Matchboard’s niche is sales, service and back office operations, and all the products and services that enable them. Below is a list of the most popular offerings which we match:


  • Software / as a service: Contact centre software, web chat, chatbot, knowledge management systems, workforce management, call/screen recording, quality monitoring, social media management, IVR, speech analytics, apps, telephony systems, RPA, AI, CRM
  • Cloud, hosted and premise-based solutions; custom development / website design


  • Call or Contact centres – phone, email, SMS, social media, chat, web, apps, bots, video, mail, fax
  • Face-to-Face – field sales (residential and B2B), kiosks, events
  • Back office – finance and accounting; translation services; HR and payroll services; processing of claims, forms, receipts, applications, data
  • Sales, service, collections, lead generation, social media management, database cleansing, direct response, surveys, technical support, counselling, emergency support, telephone interpreter service


  • Social media monitoring; Videos (personalised videos, animations, training and marketing videos)
  • Digital marketing: digital content writing and marketing, social media marketing, online advertising, SEO, SEM – eg. Google Ads, online lead generation (eg. consumer surveys; ebook and white paper download programs)
  • Website design and mobile app development


  • List rental – business and consumer lists; telemarketing lists; permission-based email lists, fax lists, mailing lists
  • Database validation – phone numbers (landlines, mobiles), mailing addresses, email addresses
  • Data cleansing
  • DNCR washing


  • Cost reduction, operational review, sales performance, customer experience, customer satisfaction, workforce management (WFM), quality assurance, business continuity planning, process re-engineering, benchmarking, procurement assistance, service strategy, self-service strategy, social media strategy, offshoring, change management, project management, technology, telecommunications


  • Frontline, support, technical, management and executive roles
  • Operations, business development/sales, solution design, pre-sales, bid management, account management, project management, change management, human resources, quality assurance, workforce planning, I.T., reporting, business analysis, continuous improvement
  • Permanent placements, contracting


  • Training design and delivery
  • On-site or online
  • Qualification-based (RTO) or custom-built training
  • Customer service training, Sales, Leadership, Diversity, Cultural change training
  • Coaching and mentoring
  • Training across all levels of the organisation, from frontline to executive


Matchboard is continuously reviewing its product and service categories, and welcomes inquiries from all quality suppliers in the sales, service and back office supply chain. Please contact us if you’d like to discuss your offering.