Matchboard’s niche is sales, service and back office operations, and all the products and services that enable them. Below is a list of the most popular offerings which we match:

Technology

Software / as a service: Contact centre software, web chat, chatbot, knowledge management, workforce management, call/screen recording, quality monitoring, social media management, IVR, speech analytics, apps, telephony systems, RPA, AI, CRM
Cloud, hosted and premise-based solutions; custom development / website design

Outsourcing

Contact centres – phone, email, SMS, social media, chat, web, apps, bots, video, mail, fax
Face-to-Face – field sales (residential and B2B), kiosks, events
Back office – finance and accounting; translation services; HR and payroll services; processing of claims, forms, receipts, applications, data
Sales, service, collections, lead generation, social media management, database cleansing, direct response, surveys, technical support, counselling, emergency support, telephone interpreter service

Digital

Social media monitoring; Videos (personalised videos, animations, training and marketing videos)
Digital marketing: digital content writing and marketing, social media marketing, online advertising, SEO, search engine marketing (SEM – eg. Google Ads), online lead generation (eg. ebook and white paper download programs)
Website design and mobile app development

Data

List rental – business and consumer lists; telemarketing lists; permission-based email lists, fax lists, mailing lists
Database validation – phone numbers (landlines, mobiles), mailing addresses, email addresses
Data cleansing
DNCR washing

Consulting

Cost reduction, operational review, sales performance, customer experience, customer satisfaction, workforce management (WFM), quality assurance, business continuity planning, process re-engineering, benchmarking, procurement assistance, service strategy, self-service strategy, social media strategy, offshoring, change management, project management, technology, telecommunications

Recruiting

Frontline, support, technical, management and executive roles
Operations, business development/sales, solution design, pre-sales, bid management, account management, project management, change management, human resources, quality assurance, workforce planning, I.T., reporting, business analysis, continuous improvement
Permanent placements and fixed contracts

Training

Training design and delivery
On-site or on-line
Qualification-based (RTO) or custom-built training
Customer contact, Sales, Leadership, Diversity, Cultural change training
Coaching and mentoring
Training across all levels of the organisation, from frontline to executive

Other

Matchboard is continuously reviewing its product and service categories, and welcomes inquiries from all quality suppliers in the sales, service and back office supply chain. Please contact us if you would like to discuss your offering.