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Date: February 20, 2020

Time: 12:00 - 13:15

Location: Sydney CBD

You are invited to an exclusive lunch for Customer leaders to hear the Qantas perspective on Global Customer Service Delivery in the Digital Age. Key topics will include:

  • Omni-channel customer experience
  • The impact of digital transformation on the customer journey
  • Business continuity planning, and
  • Outsourcing location options.

Contact centre outsourcing experts will also present on how other leading brands are managing their customer service in 2020.

This is an opportunity to exchange ideas with your industry peers, over a delicious working lunch, and kickstart the New Year with fresh ideas to power your Customer agenda.

This event is designed for heads of customer service, contact centre, reservations, inbound sales and procurement, as well as C-Suite executives. 

INFORMATION If you would like information from this session, please email sharon@matchboard.com.au.