Booktopia’s Head of Customer Experience reveals CX journey through rapid growth and change
A home-grown ecommerce success story, Booktopia has over 4 million Australian customers. Head of Customer Experience, Alex Huntley, shares the company’s CX evolution through a period of rapid growth, and the impact of COVID-19 on employees on and offshore. Booktopia has enjoyed significant growth over the last few years. How have you evolved the customer….