In the rush to embrace technology, companies too often forget the critical importance of people in the customer service chain. Whether it’s building rapport for a potential sale, negotiating a payment schedule with a late payor, or seeding a chatbot with a detailed knowledge base…people power, and are ultimately accountable for, the customer’s experience. With technology solutions such as RPA, AI, chatbots and voice apps at our doorstep, how can we blend these with our people to deliver the best possible customer and employee experience?
Over a delicious lunch, you’ll hear from both people and technology experts about opportunities to work together, rather than at odds with each other. We’ll use case studies to show how you don’t have to sacrifice a people-centric approach to embrace technology and the benefits it offers customers.
Best question prize: free voice app
The attendee with the “best question” during our Q&A time will win a free Google Voice app for their business.
RSVP now to secure your attendance or contact sharon@matchboard.com.au for more information.
*This event is designed for the C-Suite, and leaders of CX, Contact Centre, Sales, Service and Collections functions.