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Start date: April 3, 2019

End date: April 4, 2019

Time: 12:00 - 13:15

Location: Melbourne CBD (Apr.3); Sydney CBD (Apr.4)

Recognised as a global leader in customer service excellence, iiNet was always a pioneer. They were the first Australian company to offer PPP Internet access…and the first to outsource their contact centre to South Africa – a bold strategy which paid off, with industry-leading Net Promoter Scores and call answer times.

iiNet paved the way for a rush of household brands to South Africa, with several thousand contact centre agents now serving the Australian market alone.

Join us for a complimentary lunch presentation where you’ll hear the iiNet story first-hand. RSVP now to secure your attendance or contact sharon@matchboard.com.au for more information.

*This event has limited places and is designed for:

  • C-Suite executives
  • leaders of contact centre, CX or customer service functions
  • consultants and analysts advising enterprise clients on BPO or customer strategy.