Most medium-to-large companies outsource one or more functions. The telco industry was a pioneer in outsourcing offshore to the Philippines and India, followed by energy retailers, insurance, travel and retail brands. Sectors outsourcing onshore more than offshore include Government, health care and banking.

For a decade now, the number of small businesses outsourcing has steadily risen – outsourcers have packaged and priced their services to meet the needs of SMEs, including offshore outsourcers establishing an onshore sales presence