If you’re outsourcing for the first time, the most critical decision you can make is which outsourcing company you partner with. This will be the biggest factor in whether the outsourcing succeeds or fails. Look for an outsourcing company that shares your values, is aligned with your approach to people, and comes with strong references from existing clients. Secondly, it’s important to understand market rates for the outsource services in the chosen location, so that you can negotiate a fair and reasonable price. Thirdly, understand that outsourcing is a partnership which requires investment in time and effort from both sides, and it’s a mistake to think you can “ship” a process to an outsourcing company and cease regular involvement.