Not all services are suitable to offshore. For example, companies that deal in the aged care sector typically find their customer-base prefers communicating with someone local. Other examples where onshore is often a preference include brands with high-ticket products/services, where customers expect a premium experience; and government organisations, which want to keep jobs in their own country. However the bulk of front and back office services in most industries are potential candidates for offshoring. Simple, repetitive tasks are easiest to offshore, if these processes are not able to be automated. Customer service, telemarketing, early stage consumer collections, and finance & accounting are all functions where offshore is a common delivery model. Contact Matchboard if you are unsure if the process or function you want to outsource is suitable to run overseas.