The greatest fear companies have when considering outsourcing their customer service or back office is, in a word, failure. That’s because we’ve all heard horror stories of outsourcing gone wrong. But the good news is, it doesn’t have to be that way. Having helped thousands of clients over the course of her 30-year career in BPO (business process outsourcing), Matchboard’s Sharon Melamed is passionate about ensuring companies get it right – from choosing the right model, the right location and the right partner, to having the knowledge and resources you need to succeed. In this Guide tailored to the needs of the eCommerce sector, Sharon shares the
– 5 secrets to success in outsourcing
– case studies
– country comparison analysis
– step-by-step action plan
– FAQ
– BPO evaluation questionnaire
– further reading list
– and a bonus workbook!
*Please note this is a free resource for eCommerce leaders however fees may apply for consultants, vendors and others in market – price on application.