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Attrition, absenteeism, productivity and employee engagement: these challenges faced by contact centres are not new. What is new is the trend towards gamification as a path to addressing the challenges.

“Gamification” may sound fun – and it is for those on the frontline – however for businesses it is used to achieve serious business impact.┬áThis short white paper* covers the definition of gamification and mechanics, how these concepts can be applied to contact centres, and what results can be expected from a gamification implementation.

*This content has been authored by a third party who will receive your contact details.

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