Attrition, absenteeism, productivity and employee engagement: these challenges faced by contact centres are not new. What is new is the trend towards gamification as a path to addressing the challenges.
“Gamification” may sound fun – and it is for those on the frontline – however for businesses it is used to achieve serious business impact. This short white paper* covers the definition of gamification and mechanics, how these concepts can be applied to contact centres, and what results can be expected from a gamification implementation.
*This content has been authored by a third party who will receive your contact details.