You are invited to an exclusive lunch for leaders in the contact centre industry, to learn about industry trends in wages and employee benefits, against the backdrop of a global services marketplace.
Network with your peers while hearing about:
- the state of play in contact centre pay scales
- how the modern awards in Australia compare to other destinations
- perks beyond salaries on offer in the market
- wages comparison cities in Australia
- relationship between wages offered and attrition
- wages predictions for FY19
- wages in different types of contact centre functions and how to deal with staff working side by side on different pay scales
- hybrid wages + sales incentive compensation models
This event is designed for leaders in customer service and contact centres.