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Date: November 15, 2018

Time: 12:00 - 13:15

Location: Sydney

You are invited to an exclusive lunch for leaders in the contact centre industry, to learn about industry trends in wages and employee benefits, against the backdrop of a global services marketplace.

Network with your peers while hearing about: 

  1. the state of play in contact centre pay scales
  2. how the modern awards in Australia compare to other destinations
  3. perks beyond salaries on offer in the market
  4. wages comparison cities in Australia
  5. relationship between wages offered and attrition
  6. wages predictions for FY19
  7. wages in different types of contact centre functions and how to deal with staff working side by side on different pay scales
  8. hybrid wages + sales incentive compensation models
This event is designed for leaders in customer service and contact centres.