Date: April 21, 2021

Time: 12:00 - 13:15

Location: Zoom

If you lead customer operations – whether that’s a contact centre or back office function – you’ll know the digital workforce is already disrupting the industry, and the technology enabling it is RPA (robotic process automation). But what is it, how does it work, and how can it actually bring benefits to the business and customers?

Join us for a “Transforming Your Customer Operations” presentation, which will take you through a proof of concept approach to implementing RPA .  We’ll cover the benefits including:

  • increased workforce productivity
  • reduction in human errors, and
  • lower cost to serve.

To bring RPA to life, we’ll present multiple use cases and case studies, including Anglicare and a digital health agency.  Attendees will receive:

🍴 Lunch delivered to your door, to enjoy during the event (alternatively a $50 Deliveroo voucher)

🍾Champagne prize for the most interesting audience question

📔 RPA Starter consulting offer


This event is designed for leaders of CX, Contact Centre and Customer Operations. Please understand that we do not have capacity to register vendors or consultants.

Request information from the session: sharon@matchboard.com.au