Archives: Events

What do Hollard Insurance, Simply Energy, MYOB, IAG and iiNet have in common? They are winning and retaining customers in Australia through partners in South Africa, benefiting from onshore-quality customer experience at offshore prices. You are invited^(*) to a complimentary online lunch event to learn more about this little-known trend in customer acquisition and support.

You’ll be treated to a keynote by Angelo Azar, Head of Operations for the Personal Lines division at Hollard Australia, on A multi-location approach to sales and service. Attendees will receive:

* Lunch delivered to your door, to enjoy during the event (alternatively a $50 Deliveroo voucher)

* A comprehensive Everest Group report on the BPO industry in South Africa

* Optional: a free 30-minute discovery workshop to uncover customer acquisition and retention opportunities for your business.

^(*) This event is restricted to executives leading contact centres, digital sales, CX and growth functions, as well as procurement leaders and consultants in the sales/BPO arena. Please register early to avoid disappointment, as we have limited places.

This event is delivered via private and small group web presentation and presentation slots are still open. 

You are invited to an exclusive presentation for Marketing and Digital leaders, on practical and impactful applications for AI in digital marketing.

Learn from one of Australia’s largest independent digital agencies how leading brands have found game-changing applications for AI in their digital marketing strategy, and discover best-in-class case studies of AI implementations - in industries ranging from financial services to enterprise software.

We’ll cover everything from digital media and search engine optimisation to content and digital experience optimisation. You’ll walk away with practical insights and implementable take-aways to inform your brand’s digital marketing journey.

Attendees will also be given exclusive access to digital media/SEO/digital experience audit and benchmarking tools.

This event is designed for senior marketing and digital leaders. RSVP: sharon@matchboard.com.au

In the market for SEO or SEM? Enter your needs here

You are invited to an exclusive lunch for Customer leaders to hear the Qantas perspective on Global Customer Service Delivery in the Digital Age. Key topics will include:

• Omni-channel customer experience
• The impact of digital transformation on the customer journey
• Business continuity planning, and
• Outsourcing location options.

Contact centre outsourcing experts will also present on how other leading brands are managing their customer service in 2020.

This is an opportunity to exchange ideas with your industry peers, over a delicious working lunch, and kickstart the New Year with fresh ideas to power your Customer agenda.

This event is designed for heads of customer service, contact centre, reservations, inbound sales and procurement, as well as C-Suite executives. 

INFORMATION If you would like information from this session, please email sharon@matchboard.com.au.

Join us at a complimentary lunch to hear Spotlight’s journey in outsourcing to one of the customer-friendliest countries in the world: Fiji. We’ll cover:

• How Fiji stacks up against more traditional outsourcing destinations, in terms of cost, workforce and infrastructure
• Learnings about how to make offshoring a customer function a success – what worked, what didn’t

We’ll also cover what other industries and brands are doing in Fiji, and share the success factors and challenges experienced by a BPO pioneer in Fiji.

This event is designed for heads of customer service, contact centre, reservations, inbound sales or procurement. We apologise that this event is not open to vendors or consultants. There are only 15 places, so please RSVP now to secure yours at sharon@matchboard.com.au.

Join your peers for an exclusive roundtable on how to make outsourcing offshore work.

At this session, we’ll cover how to:

• Select the right delivery partner
• Build a motivated team, loyal to your brand, minimising staff attrition
• Achieve service levels cost-effectively through a mixed onshore / offshore footprint
• Blend company cultures and communicate effectively
• Create the optimal organisational structure.

Through the lens of Goget’s 5-year experience offshore, we’ll hear learnings about transitioning and operating a high-performance contact centre team in the Philippines, with tips for success.

There’ll be plenty of time for Q&A and a delicious working lunch.

This complimentary lunch is designed for executives interested in offshoring, as well as leaders of  customer service, contact centre or operational functions. We apologise that this event is not open to vendors or consultants.

RSVP to secure your attendance.

Join your peers for an exclusive roundtable with a keynote by Uber and industry thought leaders on new approaches to customer insights.

At this session, we’ll cover how to:

• Increase ROI from your customer insights
• Drive revenue from customer feedback analytics by linking both structured and unstructured data
• Leverage the power of automation to reduce churn and cost to serve, and improve customer experience.

Get an inside peek into what best practice looks like at Uber with Sonny Sethi’s “Under the Hood” presentation.

There’ll be plenty of time for Q&A and a delicious working lunch.

This event is designed for enterprise leaders of Customer, Digital, Insights and Analytics functions. RSVP now to secure your attendance or contact sharon@matchboard.com.au. Limited to 15 places.

Recognised as a global leader in customer service excellence, iiNet was always a pioneer. They were the first Australian company to offer PPP Internet access…and the first to outsource their contact centre to South Africa – a bold strategy which paid off, with industry-leading Net Promoter Scores and call answer times.

iiNet paved the way for a rush of household brands to South Africa, with several thousand contact centre agents now serving the Australian market alone.

Join us for a complimentary lunch presentation where you’ll hear the iiNet story first-hand. RSVP now to secure your attendance or contact sharon@matchboard.com.au for more information.

*This event has limited places and is designed for:

• C-Suite executives
• leaders of contact centre, CX or customer service functions
• consultants and analysts advising enterprise clients on BPO or customer strategy.

The South African Department of Trade and Industry (DTI) and the industry body for Global Business Services (BPESA) are holding a special briefing session for Australian analysts, intermediaries, consultants and influencers.

The briefing will update key stakeholders on the South African environment for global services delivery including the new government Incentive Programme - which will be officially launched the next day (Feb.26).

Inquiries / RSVP to Syed at samarket@optusnet.com.au or call 02 6272 7328 by Thursday, 21 February 2019.

The High Commissioner for the Republic of South Africa, H.E. Ms Beryl R Sisulu, and the South African Department of Trade & Industry (DTI) are pleased to invite Australian executives to a business forum for the launch of the Global Business Services (GBS) incentive programme.

South Africa has a proven proposition for Australian companies seeking to find value through offshoring elements of their service delivery. The new incentives programme will make the business case for South Africa even more compelling.

This event is designed for companies interested in learning about South Africa's strategic advantages for business services ranging from contact centres and digital marketing to legal and analytics.

Inquiries / RSVP to Syed at samarket@optusnet.com.au or call 02 6272 7328 by Thursday, 21 February 2019.