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Date: February 28, 2018

Time: 12:00 - 13:15

Location: Melbourne

Topics like voice, Artificial Intelligence and chatbots have been getting a lot of attention lately, and for good reason. 75% of US homes are predicted to have a voice-activated virtual assistant by 2020, according to Gartner. In fact, the latest Salmat and ACRS research reveals 68% of Australian consumers would already give shopping using an in-home voice assistant a go.

Join our lunch presentation and Q&A on the revolution of voice in Australia and explore the opportunities for brands to improve customer engagement. Here’s a sneak peek of what to expect in the session:

● What is the new definition of “voice”, how has it changed and how can it drive good CX for your brand?

● How will in-home voice devices impact CX in the future?

● CX and voice: what to consider for a great customer experience.

Come along to get access to an evaluation of how an in-home voice assistant could work for your business.

Lucky door prize: free voice app

One lucky attendee will win the opportunity to have a free Google Voice app built to showcase what their company offers their customers. 

This event is designed for the C-Suite, and senior leaders of Customer Experience, Contact Centre and Operations functions.