Generative AI and Automation technologies are fundamentally changing how contact centres operate, and the opportunities for human-AI collaboration are exciting. Written by a leading international BPO, this white paper* examines the benefits and risks of the following AI and automation use cases:
– AI-powered chatbots
– Agent assist technology
– Conversational Analytics
– Workforce Management (WFM) on Autopilot
– Back Office Automation.
*This content has been sponsored by a third party who will receive your contact details. We apologise that this content is not available to BPOs.