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Generative AI and Automation technologies are fundamentally changing how contact centres operate, and the opportunities for human-AI collaboration are exciting. Written by a leading international BPO, this white paper* examines the benefits and risks of the following AI and automation use cases:

– AI-powered chatbots

– Agent assist technology

– Conversational Analytics

– Workforce Management (WFM) on Autopilot

– Back Office Automation.

*This content has been sponsored by a third party who will receive your contact details. We apologise that this content is not available to BPOs.

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