The BPO industry has flourished during the pandemic. However this growth has not been without its challenges, including a tight labour market, remote working and increasing costs. BPOs are investing in technology to help improve their productivity and margins. This is the first post-Covid global report into productivity in the BPO sector, and is based on a survey of 70 BPO leaders, 90% of whom said that productivity improvement was a focus for their management team.
The report and accompanying survey results are a must-read for any BPO as well as organisations using a BPO to manage their front or back office operations.
*This content has been sponsored by a third party who will receive your contact details.