How Generative AI is changing the world of contact centres – interview with Bora Wiemann
Bora Wiemann is Head of Digital CX at Team Global Express and Industry Lecturer in AI Strategy at RMIT University. We interviewed Bora about how Generative AI (“GenAI”) is changing the world of contact centres. What would you say are the top ways GenAI is making contact centre agents’ jobs better/easier? The biggest core benefits….