1 in 3 marriages end in divorce, but the rate of relationship breakdown between clients and vendors in the BPO (business process outsourcing) world is certainly higher. There are many reasons for this: for example, when new executives arrive at companies, they bring with them change, which may include preferred vendors they’ve worked with before,….
With the pandemic and catastrophic weather events, 2020 was a wake-up call to companies offshoring, with the lesson being: don’t put all your eggs in one basket. This white paper makes the case for a new model for Australian businesses that use outsourcing, offering greater operational flexibility and redundancy for business continuity purposes, while not….
Despite the threat of automation and competition from other countries, the Philippines BPO (business process outsourcing) industry continues to thrive in 2025, employing some 1.7 million workers. BPO is indeed a powerhouse of the Philippines economy. Worth an estimated US$37 billion in 2024 and 9% of GDP, BPO is a job creation engine for Filipinos,….
Most businesses have heard about the benefits of outsourcing back office and call centre services to the Philippines, and many have taken the leap. But throughout my 30 years of experience helping businesses go offshore, I’ve continued to find a large section of the market poorly equipped with the knowledge or connections needed. Think of….
