Archives: Events

When considering setting up a team offshore, most Australian and New Zealand businesses think of the Philippines as their only choice. Fiji, however, is a compelling alternative for a wide range of services, from contact centre to HR and accounting support.

Join our online lunch to learn more about how Fiji compares with the Philippines in terms of:

• cost
• workforce
• location / time zone
• culture
• infrastructure, and
• COVID-19 response.

Following a case study keynote by Brad Hagstrom, C.O.O. at Harmoney, we’ll hear from the BPO Council of Fiji, and conclude with a panel discussion with 3 Fiji BPO leaders, and audience Q&A.

Attendees receive:

* Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

* A Fiji outsourcing white paper.

Places are limited to executives at end-user companies in Australia and New Zealand. Thank you for your understanding. 

Register to attend or email sharon@matchboard.com.au.

Join your peers in financial services for an exclusive online lunch where we’ll demystify the latest evolution in customer experience: customer journey management.

With presentations from two CX industry thought leaders (Lean CX author, Dr Robert Dew, and Michael Renzon), we’ll cover:

• How to deeply understand the behaviour & intent of today’s customer
• How to optimise journeys for high value customers (use cases & success stories)
• How businesses like yours are rethinking value delivery & CX to improve acquisition in 2021

The things that today’s customers value have changed, and traditional methods no longer deliver this value. Discover how leading financial services businesses are decoding customer intent, optimising journeys and boosting revenue.

Attendees receive:

* Lunch delivered to your door (alternatively a $50 Deliveroo voucher OR charity donation)

* A chance to win the must-read new book, Lean CX

This event is designed for C-level executives and leaders of CX or Digital functions. Places are limited and RSVP is essential.

Register to attend or email sharon@matchboard.com.au.

Join us for a CX event with a difference: we’re bringing together market leaders in three sectors - Government (NSW Department of Customer Service), Insurance (Avant Mutual) and Building (Rawson Group) - to share how they have each approached a reinvention of the experience delivered to their customers. 

We’ll then have a presentation on how to embed and sustain CX transformation, with insights covering:

• Building a successful CX function
• The role of the Chief Customer Officer
• Critical success factors for teams and leaders.

Attendees receive:

* Lunch delivered to your door, to enjoy during the event (alternatively a $50 Deliveroo voucher OR charity donation)

* Champagne prize for the most interesting audience question

* Exclusive offers on CX and Digital Transformation consulting services, including a free discovery workshop

This event is designed for senior leaders of CX, Marketing, Digital and Contact Centre. Places are limited.

Register to attend or email sharon@matchboard.com.au.

You are invited to an exclusive online event, where we’ll showcase the Recruitment and HR world’s best-kept secret: outsourcing and team-building in Fiji.

We’ll have two case studies, one from the recruitment industry – Protech, a leading workforce provider to technical industries – and the other from Lowes’ multi-function satellite team in Fiji, administered by BDE Group. We’ll cover:

• Why Fiji?
• Workforce, wages and costs
• Journey outsourcing to date
• Learnings, outcomes and tips for offshore success.

This will be followed by a panel discussion with two Fiji outsourcing companies, with ample time for audience Q&A.

Register to attend  (Note: places are limited and priority is given to HR leaders and Recruitment Agency owners/Directors based in Australia and New Zealand)

BPO Leaders, you are invited to an exclusive online lunch to learn more about the unstoppable trend of AI in customer service, and how you can capitalise on it to increase share of wallet and win new business. We’ll cover:

• How Conversational AI has evolved to be a game-changer for BPOs
• Voice-bot use cases and commercial advantages
• Human-machine interaction in contact centres
• Local partner support to optimise your sales success

This will be followed by audience Q&A. Attendees will receive:

* Lunch delivered to your door, to enjoy during the event (OR a $50 Deliveroo voucher OR $50 donation to charity).

* A thought-leading Conversational AI white paper

* Optional: a workshop to uncover partnering opportunities.

This event is open only to BPO Leaders including CEOs, COOs, CIOs, Chief Growth Officers, Head of Product, Solution Design, Sales or Pre-sales. Request to attend: sharon@matchboard.com.au.

If you lead customer operations – whether that’s a contact centre or back office function - you’ll know the digital workforce is already disrupting the industry, and the technology enabling it is RPA (robotic process automation). But what is it, how does it work, and how can it actually bring benefits to the business and customers?

Join us for a “Transforming Your Customer Operations” presentation, which will take you through a proof of concept approach to implementing RPA .  We’ll cover the benefits including:

• increased workforce productivity
• reduction in human errors, and
• lower cost to serve.

To bring RPA to life, we’ll present multiple use cases and case studies, including Anglicare and a digital health agency.  Attendees will receive:

* Lunch delivered to your door, to enjoy during the event (alternatively a $50 Deliveroo voucher)

* Champagne prize for the most interesting audience question

* RPA Starter consulting offer

This event is designed for leaders of CX, Contact Centre and Customer Operations. Please understand that we do not have capacity to register vendors or consultants.

Request information from the session: sharon@matchboard.com.au

You are invited to an exclusive online event for Australian and New Zealand BPO leaders, where we’ll open your eyes to the exciting opportunity of extending your footprint to Fiji. With zero cases of COVID community transmission since April, Fiji has proven itself a safe haven for contact centre and business process outsourcing, not to mention the countless other advantages Fiji offers. 

Join us to hear from the CEO of Investment Fiji, Craig Strong, who will present:

• Overview of the BPO Industry in Fiji
• The Fiji Value Proposition
• Fiji’s response to COVID-19
• BPO government incentives

This will be followed by a case study presentation by ANZ Bank, reviewing:

• The bank’s journey in setting up operations in Fiji
• Overview of work performed
• Learnings, outcomes

Register to attend to sharon@matchboard.com.au 

Covid-19 has turned the world upside down and big companies and their customers have been severely impacted by closure of offshore operations. You are invited to an exclusive online lunch event to learn more about the future of global service delivery and how companies are adjusting their location footprint in light of the pandemic.

Following a keynote by global sourcing expert, H.Karthik (Partner, Everest Group), we’ll have a panel discussion with industry leaders. We’ll take a deep dive into one emerging destination in particular – South Africa.

Attendees will receive:

* Lunch delivered to your door, to enjoy during the event (alternatively a $50 Deliveroo voucher)

* Champagne prize for the most interesting question during Q&A

* A comprehensive Everest Group report on the BPO industry in South Africa

This event is for executives leading customer operations, shared services, IT and workforce strategy, as well as BPO procurement leaders and consultants. There are limited places so please register early.

Register interest to: sharon@matchboard.com.au

COVID-19 has prompted a rethink of offshore location strategy for software development. At the same time, companies are under intense pressure to accelerate digitisation and automation, with IT talent in short supply. It’s against this backdrop that you are invited^(*) to an exclusive online lunch event to learn why big brands – such as Hollard, eBay, Vodafone, Avis, AIA, Lloyd’s of London and Deloitte – are outsourcing strategic software development to South Africa.

You’ll be treated to a a keynote by JP Horne (pictured above) at Amazon Web Services, which has established a large digital/IT hub in South Africa employing thousands. This will be followed by a presentation from Luis Nejo on the "Journey of an Australian IT Leader outsourcing to South Africa". Attendees will receive:

* Lunch delivered to your door, to enjoy during the event (alternatively a $50 Deliveroo voucher)

* Optional: a free 30-minute discovery workshop to uncover IT outsourcing, team augmentation or co-sourcing opportunities for your business.

 ^(*) This event is for enterprise IT leaders including CIOs, CDOs, IT Directors, Development Managers, as well as digital transformation and procurement leaders, and consultants in the ITO arena. Register interest to: sharon@matchboard.com.au

Did you know?

• South Africa has a talent pool of highly skilled computer scientists, software engineers and analysts, who are culturally aligned with Australia and speak native English.
• The country produces 86,000+ new STEM graduates per year.
• South African providers offer flexible, agile engagement models, from co-sourcing and team augmentation, to traditional outsourcing
• Operating costs in IT in South Africa are approximately 30% lower than Australia
• South Africa has world-renowned data protection laws and its ITO and BPO sectors have priority government backing.

Related event: How Covid-19 has shaken up location strategy and risk mitigation for offshore outsourcing