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The island paradise of Fiji has come through COVID-19 largely unscathed and is ready to leverage its many natural advantages – customer service DNA from tourism, massive government backing and business incentives, dream location and time zone, superb modern infrastructure, and well educated workforce – to build its already booming BPO sector.

In this white paper we look at:

– What makes Fiji a promising offshore destination for Australian and New Zealand companies

– What COVID-19 taught companies about how they need to restructure their outsourcing operations to have a better balance between onshore, offshore, and nearshore – and in-house

– The type of BPO work that is being placed in Fiji and why the country is uniquely placed to handle it.

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