Recruitment can be the biggest driver of performance, but only if you get the right people.
In this short guide, we share a recruitment approach used to find thousands of top performers for contact centres across Australia. The same approach is applicable to recruiting any frontline service roles. Learn how to:
- Identify who your best performers really are
- Uncover pools of talent just like them
- Tell which candidates are clones of your best people,
- Onboard them to slot right in and reduce churn.