As an independent platform for CX services and solutions, Matchboard has witnessed a steep rise in interest around automation over the last few years – from the number of hits to our AI and RPA-related white papers and blogs, to requests to connect with providers. But how are CX leaders coping with the drive to automate and do they have the resources, buy-in and budget to embrace the opportunity that lies ahead?
It was a privilege to conduct this research on behalf of Curious Thing AI, a true innovator in CX automation, to delve deeper into the minds of Australian CX leaders and understand their mindset and plans for 2023. Whether it’s to benchmark your organisation’s CX automation maturity, or to help fuel a business case, we trust you will find this research helpful.
*This content has been sponsored by a third party who will receive your contact details.