Upcoming events
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Past events
Choosing the right location(s) for your outsourcing strategy is critical to success. Whether it’s the skillset availability or accent of the local workforce, or having operations split across two countries to mitigate risk, every business has different drivers. At this event, we’ll throw the spotlight on the Philippines and Fiji, looking at each country’s strengths….
This event is proudly supported by: When you think of an average contact center, you probably don’t imagine Pacific Island paradises, still lagoons and hammocks strung between palm trees where you can enjoy “island time”. You don’t imagine Polynesian princesses like Moana chasing Dwayne “The Rock” Johnson across a sparkling blue ocean. And yet … Let’s just….
It seems so simple – integrate phone, digital and video channels to provide a smooth customer experience. Yet so few organisations have reached this CX nirvana, often due to multiple vendor systems and a lack of AI analytics to drive proactive and seamless customer and agent journeys. Join your industry peers for a delectable roundtable….
Rising costs, talent shortages, remote working and global volatility – executives have faced it all this year. We’re organising a Leaders Lunch to farewell a challenging year and toast a productive and fulfilling 2025! Places are strictly limited for this event, which will be a fantastic opportunity to network with other senior operations and C-level executives….
It seems so simple – integrate phone, digital and video channels to provide a smooth customer experience. Yet so few organisations have reached this CX nirvana, often due to multiple vendor systems and a lack of AI analytics to drive proactive and seamless customer and agent journeys. Join your industry peers for a delectable roundtable….
At this complimentary online lunch event, BPO growth consultancy Flipside Group will use case studies to demonstrate how to: move from a non-scalable outbound model to a sustainable inbound model for BPO leads bring sales and marketing together for higher lead conversion reduce cost per lead and cost per acquisition nail the niche strategy. Our….
As so many businesses look to improve productivity in the hybrid working environment, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with other senior executives in a relaxed setting, topped with fine Italian….
A renowned economist, Paul Krugman, once said: “Productivity isn’t everything, but in the long run it’s almost everything.” In 2024, remote and hybrid working are throwing a spotlight on productivity and compliance in customer operations. Monitoring and enhancing productivity not just in the contact centre, but in the back office, has become a business imperative…..
Once again in 2024, Matchboard is hosting a one-of-a-kind event for Sydney’s most senior Contact Centre and CX Executives. With an exciting variety of networking, matchmaking and learning opportunities, over good food and wine, plus lucky door prizes, you won’t want to miss this! Program in a nutshell: A 3-hour exclusive, complimentary event for senior….
As so many companies look to improve productivity in the hybrid working environment in the new financial year, we’re holding a networking dinner exclusively for senior operations and C-level executives to exchange views. Places are strictly limited for this dinner, which will be a fantastic opportunity to network with other senior executives in a relaxed….
The buzz around generative AI may lead some to believe that it alone will revolutionise customer experience and solve all business challenges. However, in a landscape of tight budgets and relentless competition, relying solely on AI, digital innovations, and self-service solutions can only take CX so far. True transformation lies in integrating AI seamlessly into….
Remote and hybrid working have thrown a spotlight on productivity and compliance in customer operations. Industry consultants play a key role in advising clients how they can monitor and enhance productivity not just in the contact centre, but in the back office as well. At this event, world-leading workforce productivity and analytics software company, Prohance,….
Optimising Contact Centre and Back Office Outsourcing Strategies in 2024 This half-day in-person event is designed for leaders at organisations outsourcing, or looking to outsource, contact centre or back office activity. Places are limited to 15 executives per location – the event will be repeated in Sydney and Melbourne. Lunch is included. Please note BPOs, consultants and vendors….
When it comes to enterprise communications, IT Leaders are tasked with not only providing a stable and secure platform, but speed and innovation to maintain a competitive edge. Join our executive roundtable, where you’ll have the opportunity to engage in an interactive conversation around recent developments in UCaaS and CCaaS, over a delectable lunch with….
Join Matchboard and our sponsors for a very special champagne lunch on International Women’s Day (IWD), celebrating Sydney’s women in CX leaders! We can’t think of a better way to toast IWD than a fusion of delectable gastronomy, inspirational talks, prizes and abundant networking! This event would not be possible without the support of our….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). Businesses with multiple locations share a need for centralised operational excellence in the back office and contact centre. From both a cost and quality perspective, the….
In today’s environment of inflation, mortgage pressure and global uncertainty, the number of vulnerable customers is increasing. Join our online lunch for Contact Centre, Collections and Finance leaders, and hear how we can best support vulnerable customers, while achieving positive business outcomes. We’ll cover: Identifying vulnerable customers Best practices for helping vulnerable customers in collections….
As we catapult towards the end of the year, the topic on every CX Leader’s mind is, “What’s next in CX in 2024?” Join us, and 15 of your peers, to discuss this topic over some fabulous food and wine (and harbour views)! This will also be an opportunity for you to network with like-minded….
Matchboard is hosting a one-of-a-kind event for Sydney’s most senior Contact Centre and CX Executives. With an exciting variety of networking and learning opportunities, over good food and wine, plus lucky door prizes including a getaway to Fiji, you won’t want to miss this! Program in a nutshell: • A 3-hour exclusive event for senior….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). The pandemic caused a seismic shift in outsourcing, and Fiji emerged as one of the most reliable and popular customer service and back office outsourcing destinations….
Join our online lunch for CX, Digital and Contact Centre leaders, and hear how one of Australia’s leading financial services companies simultaneously reduced cost and customer wait times with a clever chatbot solution. We’ll cover: Ingredients for a successful chatbot implementation Building buy-in and a robust business case Why digital workers need TLC just like….
From cyber attacks to cyclones, from pandemics to product recalls, there are a hundred reasons why contact centres need to be able to respond rapidly to surges in demand. At this event, we’ll cover: Strategies for blitz recruitment, including a case study from Super Retail Group How technology can help Planning for the unplanned. There’ll….
Matchboard offers a referral partner program, whereby anyone can sign up to receive 25% of our revenues for a referral. And it doesn’t end there: we’re announcing some new benefits, so join us at our relaunch event to be among the first to find out more! Matchboard accepts referrals for a vast range of services….
Over a complimentary 3-course dinner at one of Sydney’s leading restaurants, you will have the opportunity to network with your peers and meet with the Executive team of one of the fastest-growing staff leasing BPOs in Fiji. If your business might be open to a team of resources in the island paradise of Fiji, request….
Making your Contact Centre and Back Office Outsourcing a Success in 2023 This half-day in-person event is designed for leaders at organisations outsourcing, or looking to outsource, contact centre or back office activity. Places are limited to 15 executives per location – the event will be repeated in Sydney and Melbourne. Lunch is included. Please….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). Over the last two years, Fiji has “come out of nowhere” to become one of the most popular contact centre and back office outsourcing destinations for….
The team at ipSCAPE and Matchboard invite contact centre and CX consultants to a networking dinner to celebrate end of year 2022! Feast on a banquet menu at one of Sydney’s trendiest new CBD restaurants! This event is designed for individual consultants, boutique consultancies, and consultants at large firms who advise clients on customer experience,….
Join the leadership team at Datacom and Matchboard’s Sharon Melamed for a CX Leaders roundtable discussion over a delicious lunch. The topic: Challenging the status quo in CX / EX. How we can unlock capacity and create greater Experiences for our customers, and our people. This event is designed for heads of customer experience, customer service, contact centre….
If you’d like access to the recording of this past event, please enter your email below (only available to businesses open to or already offshoring; not available to BPOs). Faced with a skills shortage at home, Australian companies are increasingly turning to the island paradise of Fiji for outsourcing customer service and back office. At….
CX leaders in financial services (including super funds, banks, fintechs, insurers and leasing companies) and the utilities sector are invited to an exclusive dinner hosted by senior executives from SigmaConnected. This event is designed for executives at medium to large organisations. Places are strictly limited.
