This 16-page ebook presents invaluable strategies for CX leaders to prove value amidst a cost-cutting pandemic environment.
Forrester has noted that while CEOs’ top 3 focus areas are revenue growth, profit growth and stock price, “many CX professionals struggle when it comes to proving the financial benefits of their projects and justifying their positions.” This can be addressed by following a clear 7-step process to show revenue, cost avoidance and cost savings impact in a contact centre, for example.
In addition, the ebook* quantifies the business impact of advanced CX technologies overlaid with AI and analytics.
*This content has been authored by a third party who will receive your contact details.