What are the best in class customer service and Australian contact centre operations best practices? This was the question a client recently challenged Matchboard to answer. The number of white papers, ebooks and market research reports on this topic is, frankly, overwhelming, so we’ve distilled our top 10 best practices for customer operations below. 1. Voice….
There are thousands of call centre service options, but if you are outsourcing, finding the right one to meet your needs is not as difficult as you may think, thanks to powerful matching technology which queries your needs against a database of call centres serving the Australian market. Matchboard has collated information about each supplier….
All too often we get so caught up in the day to day grind of managing our staff and serving our customers that we don’t take time to sit back and take stock of how well our call centre services are really performing. Are we really as healthy as we’d like to be? Ask yourself:….
Despite automation speeding through our everyday lives like a bullet train, human contact centres continue to play a fundamental role in customer service. And cloud is integral to maintaining and delivering the service effectively and efficiently. Here are eight reasons why cloud contact centres have taken over: 1. Internet of Things Use of cloud technology to….
SYDNEY, AUSTRALIA — February 1, 2018 Sharon Melamed, Founder of business matchmaking site Matchboard, may have started a new trend in the small business community – supporting small charities with pro bono marketing. In her New Year’s manifesto, Melamed wrote: “The wake-up call happened last month – two people I knew personally and professionally died of cancer. As….
SYDNEY, AUSTRALIA — April 13, 2017 B2B matching site Matchboard has been named one of Westpac’s top 200 “businesses of tomorrow”, a vote of confidence in the company’s unique trust-based platform for matching buyers and sellers in the sales and service arena. Westpac announced the names of the businesses on April 7, adding that these 200 companies….
SYDNEY, AUSTRALIA — March 6, 2017 — The business process outsourcing (BPO) industry is at a turning point – automation of back office and contact centre processes is rising steadily, eating into the BPO vendors’ bread-and-butter; and client focus on customer experience outcomes is causing a rethink in location strategy. Against this backdrop, countries such as Fiji,….
SYDNEY, AUSTRALIA — October 5, 2016 — Matchboard, a B2B matching platform which launched in 2012, celebrated its four-year milestone this month with the announcement that it has received an Export Market Development Grant to accelerate its push into the UK. Matchboard is a free online service which uses proprietary matching software to match “buyers” with….
LONDON, ENGLAND – August 14, 2017. Online dating sites have been around for years, but the concept of a matchmaking site for the commercial world is relatively new. Now, through advanced matching algorithms similar to dating sites, businesses can find their “perfect match” suppliers online too. Leading the way is AboutMatch, the international arm of Australia’s award-winning Matchboard platform, which….
SYDNEY, AUSTRALIA – September 2, 2015 – Matchboard, a B2B matching platform which launched in 2012, celebrated its three-year milestone this month with some statistics which attest to the success of its unusual business model, built entirely on trust. Founder, Sharon Melamed, said, “When I started Matchboard, I wanted to solve a problem I saw….
SYDNEY, AUSTRALIA – March 2, 2015 – Following on the success of many other Israeli technology vendors, LikeBillions has announced it is entering the Australian market, with its patented Web Voice Synchronisation (WVS) platform. WVS integrates contact centres and digital marketing through rotating phone numbers, uniquely identifying a caller’s web session and presenting this data….
Matchboard hits 1000th client milestone with Royal Society for the Blind SYDNEY, AUSTRALIA – November 7, 2014 – Searching online for a suitable product or service provider can be a highly frustrating experience, when you get hundreds of thousands of results returned by search engines. The question, “Where do I start?” echoes in offices everywhere,….
SYDNEY, AUSTRALIA – September 19, 2014 – Matchboard, a free online matching service for the contact centre industry, celebrated its two-year milestone this month. Managing Director, Sharon Melamed, said, “Almost 1000 requests have been submitted and hundreds of deals have been signed as a result of our service for the industry.” The company’s website shows….
SYDNEY, AUSTRALIA – June 5, 2014 – 18 months after launching its hit B2B matching service online, Matchboard has announced an off-line model, bringing companies and prospects together face-to-face, in an intimate boardroom setting. The concept is that Matchboard works one-on-one with a company (in its supplier community) to produce a boardroom lunch, where Matchboard’s….
SYDNEY, AUSTRALIA – November 7, 2013 – An interactive map has been launched to combat misconception about foreign accents in call centres around the world. The click-andplay audio map enables the user to listen to call samples from Australia, New Zealand, South Africa, Philippines, India, Fiji and Indonesia. The Call Centre Audio Map, a world-first….
