Sydney, September 3, 2025 – 13 is not only Taylor Swift’s lucky number, it’s Matchboard’s, as the company celebrates 13 fruitful years in business. Founder Sharon Melamed commented, “From zero to 5,500 clients, dozens of awards and 5-star client reviews, it’s been an incredible ride. We’ve grown double-digit almost every year, and our offering has….
Sydney, June 2025 – New data released by Matchboard, Australia’s award-winning outsourcing matchmaker platform, reveals the most sought-after offshore destinations for Australian businesses in the first half of 2025. Leading the list is the Philippines, chosen by 29% of clients, followed by Fiji (23%) and New Zealand (16%), with the remaining 32% spread across a….
SYDNEY April 23, 2025 Matchboard today announced the launch of a new category on its matching platform: IT Outsourcing (ITO). Managing Director Sharon Melamed said, “Up until now, we’ve focused on BPO (business process outsourcing), which includes contact centre, back office and sales outsourcing. However the global market for ITO is significantly larger than BPO,….
This calendar year, Matchboard reported a record $25 million in invoices between its matched suppliers and buyers – almost double the volume in 2023. Managing Director Sharon Melamed stated, “We can attribute this remarkable growth to the success of our platform in helping organisations find their perfect match supplier in the market, as well as….
September 3, 2024 – 12 years ago, Matchboard launched in Australia, and today the company celebrates its most successful year yet, with more than 5,000 clients and an unblemished track record of customer satisfaction (all its Google reviews are 5-star). Founder and Managing Director, Sharon Melamed, said, “We want to thank first and foremost everyone….
May 23, 2024 – Matchboard has been shortlisted for the The Australian Financial Review Customer Champions List. This list, in association with Kearney, showcases “organisations that are champions in the eyes of customers and shareholders as a result of taking a different approach to business. These organisations have succeeded in purposefully delivering outstanding customer value….
November 16, 2023 – At The CEO Magazine’s Executive of the Year Awards, Australia’s most prestigious business awards event, Matchboard’s Founder, Sharon Melamed, was named runner-up, Entrepreneur of the Year 2023. A panel of seven judges included Ronni Kahn, CEO and Founder, Oz Harvest and Andrew Hume, CEO, Converge International. Melamed said, “I am so….
July 27, 2023 – Matchboard was named Best Digital Platform in Australia at the ACOMM Awards. Shadow Minister for Communications, the Hon. David Coleman MP, presented the award at the communications industry’s annual night of nights in Sydney. Other finalists were nbn® Australia, CIMET and Telstra’s Amplitel, and the panel of judges included Michael Malone,….
Sydney, November 1, 2022: Matchboard has announced the appointment of four executives to an Industry Advisory Board. They are: – Beth Parkin (Executive Director Service Design & Delivery, Lifeline Australia) – Margot Birbeck (Director of Customer Operations, prospa) – Ayelet Mendel-Girin (Group Head of Customer Experience, humm) – Angelo Azar (Chief Operating Officer, Honey Insurance)….
April 28, 2023 – Matchboard has been named Business Services company of the year in the Australian Small Business Champion awards, for the second year in a row. The awards ceremony, hosted by Nine’s Peter Overton, attracted more than 1000 guests at The Star Sydney. The Awards are the only national recognition program for Australian….
Sydney: January 16, 2022: Online marketplaces and ecommerce sites have enjoyed unparallelled growth during the pandemic. With this surge in demand comes a rise in customer service and swamped retailers are turning to outsource partners for help. Sharon Melamed, Founder of Matchboard, says her matching site has received a higher than ever number of outsourcing….
March 2021, Sydney: Matchboard has launched its Guide to Technology for Contact Centres and CX (2021 edition) to provide technology buyers with an independent overview of the most popular technologies powering and transforming today’s customer experience. In launching the Guide, Matchboard’s Sharon Melamed said, “The contact centre/CX software marketplace is changing so rapidly, with new….
SYDNEY — December 1, 2020 — Matchboard’s Sharon Melamed has been appointed to the Industry Advisory Board of the University of Sydney School of Computer Science. Melamed said, “COVID seems to have triggered a trend for organisations to appoint entrepreneurs to their boards as a way of fostering a spirit of innovation. I am excited….
SYDNEY — April 27, 2020 — Mumbrella announced Matchboard as a runner-up in their Business Boost contest aimed to support SMEs through Covid-19. More than 200 companies applied in a highly competitive process judged by five luminaries in the Australian media and marketing industry. Matchboard will receive $15,000 worth of digital advertising on the Mumbrella….
SYDNEY — April 7, 2020 — In response to unprecedented demand on contact centres in Australia, Matchboard has launched the Contact Centre Hotline to provide free phone advice on any contact centre challenge or question an organisation may have. Challenges may vary from technical to operational, such as “how do I ensure security for work-at-home….
