Sydney, September 3, 2025 – 13 is not only Taylor Swift’s lucky number, it’s Matchboard’s, as the company celebrates 13 fruitful years in business. Founder Sharon Melamed commented, “From zero to 5,500 clients, dozens of awards and 5-star client reviews, it’s been an incredible ride. We’ve grown double-digit almost every year, and our offering has….
Sydney, June 2025 – New data released by Matchboard, Australia’s award-winning outsourcing matchmaker platform, reveals the most sought-after offshore destinations for Australian businesses in the first half of 2025. Leading the list is the Philippines, chosen by 29% of clients, followed by Fiji (23%) and New Zealand (16%), with the remaining 32% spread across a….
SYDNEY April 23, 2025 Matchboard today announced the launch of a new category on its matching platform: IT Outsourcing (ITO). Managing Director Sharon Melamed said, “Up until now, we’ve focused on BPO (business process outsourcing), which includes contact centre, back office and sales outsourcing. However the global market for IT Outsourcing (ITO) is significantly larger….
This calendar year, Matchboard reported a record $25 million in invoices between its matched suppliers and buyers – almost double the volume in 2023. Managing Director Sharon Melamed stated, “We can attribute this remarkable growth to the success of our platform in helping organisations find their perfect match supplier in the market, as well as….
September 3, 2024 – 12 years ago, Matchboard launched in Australia, and today the company celebrates its most successful year yet, with more than 5,000 clients and an unblemished track record of customer satisfaction (all its Google reviews are 5-star). Founder and Managing Director, Sharon Melamed, said, “We want to thank first and foremost everyone….
May 23, 2024 – Matchboard has been shortlisted for the The Australian Financial Review Customer Champions List. This list, in association with Kearney, showcases “organisations that are champions in the eyes of customers and shareholders as a result of taking a different approach to business. These organisations have succeeded in purposefully delivering outstanding customer value….
November 16, 2023 – At The CEO Magazine’s Executive of the Year Awards, Australia’s most prestigious business awards event, Matchboard’s Founder, Sharon Melamed, was named runner-up, Entrepreneur of the Year 2023. A panel of seven judges included Ronni Kahn, CEO and Founder, Oz Harvest and Andrew Hume, CEO, Converge International. Melamed said, “I am so….
July 27, 2023 – Matchboard was named Best Digital Platform in Australia at the ACOMM Awards. Shadow Minister for Communications, the Hon. David Coleman MP, presented the award at the communications industry’s annual night of nights in Sydney. Other finalists were nbn® Australia, CIMET and Telstra’s Amplitel, and the panel of judges included Michael Malone,….
Sydney, November 1, 2022: Matchboard has announced the appointment of four executives to an Industry Advisory Board. They are: – Beth Parkin (Executive Director Service Design & Delivery, Lifeline Australia) – Margot Birbeck (Director of Customer Operations, prospa) – Ayelet Mendel-Girin (Group Head of Customer Experience, humm) – Angelo Azar (Chief Operating Officer, Honey Insurance)….
April 28, 2023 – Matchboard has been named Business Services company of the year in the Australian Small Business Champion awards, for the second year in a row. The awards ceremony, hosted by Nine’s Peter Overton, attracted more than 1000 guests at The Star Sydney. The Awards are the only national recognition program for Australian….
Sydney: January 16, 2022: Online marketplaces and ecommerce sites have enjoyed unparallelled growth during the pandemic. With this surge in demand comes a rise in customer service and swamped retailers are turning to outsource partners for help. Sharon Melamed, Founder of Matchboard, says her matching site has received a higher than ever number of outsourcing….
March 2021, Sydney: Matchboard has launched its Guide to Technology for Contact Centres and CX (2021 edition) to provide technology buyers with an independent overview of the most popular technologies powering and transforming today’s customer experience. In launching the Guide, Matchboard’s Sharon Melamed said, “The contact centre/CX software marketplace is changing so rapidly, with new….
SYDNEY — December 1, 2020 — Matchboard’s Sharon Melamed has been appointed to the Industry Advisory Board of the University of Sydney School of Computer Science. Melamed said, “COVID seems to have triggered a trend for organisations to appoint entrepreneurs to their boards as a way of fostering a spirit of innovation. I am excited….
SYDNEY — April 27, 2020 — Mumbrella announced Matchboard as a runner-up in their Business Boost contest aimed to support SMEs through Covid-19. More than 200 companies applied in a highly competitive process judged by five luminaries in the Australian media and marketing industry. Matchboard will receive $15,000 worth of digital advertising on the Mumbrella….
SYDNEY — April 7, 2020 — In response to unprecedented demand on contact centres in Australia, Matchboard has launched the Contact Centre Hotline to provide free phone advice on any contact centre challenge or question an organisation may have. Challenges may vary from technical to operational, such as “how do I ensure security for work-at-home….
SYDNEY, AUSTRALIA — March 24, 2020— Bucking the trend of business decline amidst Coronavirus, contact centre outsourcing companies in Australia are recording a surge in demand. This was the conclusion reached by Matchboard, which conducted a snap survey of suppliers on its platform last week. Key findings include: Almost 80% of outsourcers said they were….
SYDNEY, AUSTRALIA — November 25, 2019 — Founder and Managing Director of Matchboard, Sharon Melamed, has taken out the Entrepreneur 2019 title in ARN’s Women in ICT awards (WIICTA). For a full list of category winners, click here.
SYDNEY, AUSTRALIA — September 30, 2019 — Capping off a month of award wins, Matchboard was today announced finalist for Innovator of the Year in the My Business Awards 2019. The winner will be decided at a black-tie dinner on November 15 at The Star Sydney. Managing Director, Sharon Melamed, said, “It’s a proud moment….
SYDNEY, AUSTRALIA — June 10, 2019 — When Sydney entrepreneur Sharon Melamed heard the now famous quote from the film Avengers: Endgame, “I love you 3000”, she couldn’t help but smile. Her award-winning B2B matchmaking platform, Matchboard, just celebrated its 3000th match, a major milestone for the 7-year-old business. Anyone can use Matchboard’s website to….
SYDNEY, AUSTRALIA — February 1, 2018 Sharon Melamed, Founder of business matchmaking site Matchboard, may have started a new trend in the small business community – supporting small charities with pro bono marketing. In her New Year’s manifesto, Melamed wrote: “The wake-up call happened last month – two people I knew personally and professionally died of cancer. As….
SYDNEY, AUSTRALIA — April 13, 2017 B2B matching site Matchboard has been named one of Westpac’s top 200 “businesses of tomorrow”, a vote of confidence in the company’s unique trust-based platform for matching buyers and sellers in the sales and service arena. Westpac announced the names of the businesses on April 7, adding that these 200 companies….
SYDNEY, AUSTRALIA — March 6, 2017 — The business process outsourcing (BPO) industry is at a turning point – automation of back office and contact centre processes is rising steadily, eating into the BPO vendors’ bread-and-butter; and client focus on customer experience outcomes is causing a rethink in location strategy. Against this backdrop, countries such as Fiji,….
SYDNEY, AUSTRALIA — October 5, 2016 — Matchboard, a B2B matching platform which launched in 2012, celebrated its four-year milestone this month with the announcement that it has received an Export Market Development Grant to accelerate its push into the UK. Matchboard is a free online service which uses proprietary matching software to match “buyers” with….
LONDON, ENGLAND – August 14, 2017. Online dating sites have been around for years, but the concept of a matchmaking site for the commercial world is relatively new. Now, through advanced matching algorithms similar to dating sites, businesses can find their “perfect match” suppliers online too. Leading the way is AboutMatch, the international arm of Australia’s award-winning Matchboard platform, which….
SYDNEY, AUSTRALIA – September 2, 2015 – Matchboard, a B2B matching platform which launched in 2012, celebrated its three-year milestone this month with some statistics which attest to the success of its unusual business model, built entirely on trust. Founder, Sharon Melamed, said, “When I started Matchboard, I wanted to solve a problem I saw….
SYDNEY, AUSTRALIA – March 2, 2015 – Following on the success of many other Israeli technology vendors, LikeBillions has announced it is entering the Australian market, with its patented Web Voice Synchronisation (WVS) platform. WVS integrates contact centres and digital marketing through rotating phone numbers, uniquely identifying a caller’s web session and presenting this data….
Matchboard hits 1000th client milestone with Royal Society for the Blind SYDNEY, AUSTRALIA – November 7, 2014 – Searching online for a suitable product or service provider can be a highly frustrating experience, when you get hundreds of thousands of results returned by search engines. The question, “Where do I start?” echoes in offices everywhere,….
SYDNEY, AUSTRALIA – September 19, 2014 – Matchboard, a free online matching service for the contact centre industry, celebrated its two-year milestone this month. Managing Director, Sharon Melamed, said, “Almost 1000 requests have been submitted and hundreds of deals have been signed as a result of our service for the industry.” The company’s website shows….
SYDNEY, AUSTRALIA – June 5, 2014 – 18 months after launching its hit B2B matching service online, Matchboard has announced an off-line model, bringing companies and prospects together face-to-face, in an intimate boardroom setting. The concept is that Matchboard works one-on-one with a company (in its supplier community) to produce a boardroom lunch, where Matchboard’s….
SYDNEY, AUSTRALIA – November 7, 2013 – An interactive map has been launched to combat misconception about foreign accents in call centres around the world. The click-andplay audio map enables the user to listen to call samples from Australia, New Zealand, South Africa, Philippines, India, Fiji and Indonesia. The Call Centre Audio Map, a world-first….
