Every year the goalposts are changing in social media. The Social Media Planning Guide provides comprehensive, up-to-date advice on how to build your social strategy, with a specific focus on: trends that are affecting the landscape across Facebook, Twitter, Instagram and other major platforms embedding your organisation’s purpose within your social media plan – why,….
Recruitment can be the biggest driver of performance, but only if you get the right people. In this short guide, we share a recruitment approach used to find thousands of top performers for contact centres across Australia. The same approach is applicable to recruiting any frontline service roles. Learn how to: Identify who your best….