Every year the goalposts are changing in social media. The 2018 Social Media Planning Guide provides comprehensive, up-to-date advice on how to build your social strategy, with a specific focus on: trends that are affecting the landscape across Facebook, Twitter, Instagram and other major platforms embedding your organisation’s purpose within your social media plan –….
Recruitment can be the biggest driver of performance, but only if you get the right people. In this short guide, we share a recruitment approach used to find thousands of top performers for contact centres across Australia. The same approach is applicable to recruiting any frontline service roles. Learn how to: Identify who your best….